Returns & Refund
Cancellations, Returns and Refunds
- CANCELLATIONS: –
- Cancellation prior to delivery – You can cancel your order for any product (except customer specified/made-to-order products) at any time prior to its delivery by logging in to your account and selecting the ‘Request cancellation’ option.
For cancellations made before a delivery attempt, any advance paid will be refunded as per our refunds policy. A delivery attempt is defined as a visit to the customer’s home for delivery purposes.
- Cancellation at the time of delivery – In case you’re unhappy with a product (except customer specified/made-to-order products), you can return the same on the spot, at the time of delivery.
- Cancellation after delivery – Products once delivered cannot be returned. On the off chance that you receive a damaged or defective product, our delivery team will try to repair it on the spot or issue a replacement based on the product issue. This decision lies with the delivery team. In case there are manufacturing defects post delivery, we will treat it as an After Sales complaint. Such products will be repaired or replaced as deemed necessary by our After Sales Specialists.
- Items bought on discount during sale are not eligible for cancellation after delivery.
- The cancellation policies mentioned here do not apply to certain pincodes. To know the specific cancellation policy for your delivery location, please email us.
Returns or Replacements: –
- If you happen to receive a damaged or defective product, or a product that does not comply with the specifications as per your original order, you can return it on the spot, at the time of delivery. No requests for return will be accepted post delivery.
- If you are eligible for a refund or a promo code (as the case may be), the same shall be given to you as per the following guidelines -:
- The refund amount for the orders paid online or paid via credit/debit card at the time of delivery will be refunded within 15-20 working days from the date of initiating the refund through the online account, or will be refunded to the same card, depending on the most suitable circumstances as determined by Flair Glass World.
- The refund amount for the order paid vide cash on delivery option, will be initiated within 10-15 working days, and the order amount will be credited to your bank account via NEFT.
- The refund vides a promo code, for the orders paid online will be provided to you within 15-20 working days through hard copy or e-mail depending on the most suitable circumstances as determined by Flair Glass World.
- A promo code once used shall not be re-activated in case of cancellation of order, either by the customer or by Flair Glass World.